I purchased a washing machine from Kyson two weeks ago, and it started leaking. Despite replacing the rubber tube, the leak reappeared. I contacted the company which is under warranty, but they refused to replace the faulty machine. Their customer service was unhelpful and dismissive of my problem. I am extremely disappointed with the quality of their product and the abysmal after-sales service. I strongly advise against purchasing from this company.
Never inform the details of installation of the machine. Unprofessional installer and never admit his mistake… now unable to use voice command on the machine.. complain to customer service and only want extra money money money and no reply till now…. BAD bad bad —— regret of buying ……
I order November and to install in Feb but end up no stock Shouldn’t happen
Installation was smooth. The installer explain clearly on how to use. Easy to operate, The laundry need more than 2 hrs to dry. So the 2hr auto off is the sad back as need to keep press on every 2 hrs…
Sceptical about having a washer and dryer in 1 but this has changed my thoughts it's great dies both well.
Centre of rack is the ceiling light. Have to place laundry near both ends.
Ismail installed our Kyson Expert 1.3m x 48cm laundry rack on 20 Jan. Very good job deinstalling old other brand system and installing the new one, taking into account all our inputs and concerns, and demonstrating the features. The unit works well and fits our requirement perfectly.
One negative was on the backroom/admin people who gave us a scare one day before saying ordered 48cm width out of stock and asking would we try 56cm! This is unacceptable given the order was made 6+ weeks ago and install date was to their schedule. After Ismail had carefully measured to see 56cm width would fit, albeit tightly, it turned out the unit provided was 48cm width after all! (Only type and length indicated on the box not width!).
So all's well that ends well but stock management and customer care for orders already made should be better. Note I believe only Expert model has 48cm/56cm width options - all the other models look to be 56cm width only.
Hi..just need to chk ..what is the function for..so far no manual can refer
I've only used once and there's a leakage but after the technician came down to check it onsite and gave me an assurance that there's nothing wrong with the machine.....maybe it was because the detergent that I used and advised me to use low suds liquid detergent or cut half instead of using a fullcap liquid detergent.
Excellent services provided by Ismail. Very helpful and professional. Installation didn't take too long. Ismail even helped to measure and gave recommendation for the distance to install so that both side can be fully extended and it will not be obstructed by the shelf.
After installation, Ismail is very patience when explaining the controls and answering to my enquires.
Once again, thank you Ismail for your professionalism! A great work well done indeed!
Served by Ruth very responsive staff and knowledgeable about the product. I like her service so much. Will recommend to my friends in future
Excellent experience from purchase to delivery and installation. Wei was extremely helpful from start to finish and even checked up on how the installation went! Highy recommended
The Kyson Sub-Zero exceeded my expectations! The powerful blower and dual heaters make drying hassle-free, even on rainy days. The remote control is very responsive, making it super easy to use.
I can’t help but notice how the Kyson Pro is able to detect if there’s an obstacle and automatically stop—which makes it very safe in a packed home. The design is glossy, and it also complements my house ceiling well. Very happy with this purchase.
Installation of the Kyson Expert was smooth and efficient. The technicians were friendly and explained everything clearly. The ionizer feature really stands out for keeping clothes fresh.
The Kyson Expert has been a game-changer for my home. The double scissors arm makes it incredibly stable, and the UV light gives me peace of mind knowing my laundry is sanitized. Super quiet during operation too—totally worth it!
The Kyson Expert has been a fantastic addition to my home. The ioniser keeps my laundry smelling fresh, and the quiet operation is perfect for my late-night laundry sessions.
